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These terms set out how bd89i operates your account, handles your transactions through Upay and Bank Transfer, and defines what you can expect from us — and what we expect from you. Access and eligibility depend on your local law and the regions where this service is available.
By creating an account on bd89i, you confirm that you have read and accepted these terms in full. They govern every interaction you have with the platform — from the moment you register through to each deposit, withdrawal, and session in the lobby. We update these terms when our services change, and we will notify you through your registered account before any material change takes effect. Continued use of your account after that notice means you accept the updated terms. These terms are written for accounts accessed from eligible regions where local law permits this type of service. If you are unsure whether access is permitted where you are, check your local regulations before proceeding. Your payment activity — including deposits and withdrawals processed through Upay and Bank Transfer — is subject to the transaction rules set out in the relevant section below. We do not override local financial regulations, and we expect you to use only payment methods registered in your own name. Any account found to be in breach of these terms may be suspended while we review the situation. We aim to resolve disputes through our published support routes before any formal process is needed.
Not every part of your experience with bd89i is governed by the same rules. This section clarifies where these terms apply and where separate policies or third-party agreements take over.
Your login credentials, account wallet, and session activity are fully covered by these terms. You are responsible for keeping your account details secure and for all activity that takes place under your login.
Deposits and withdrawals processed through Upay and Bank Transfer fall under these terms alongside the payment provider's own conditions. Both sets of rules apply at the same time.
Game content supplied by studios available in the lobby — including titles from Bigtime Gaming, PG Soft, Spadegaming, CQ9, and JDB — is governed by those studios' own licensing terms. We make the lobby available; the studios own the game content.
Any external site, payment gateway, or service you reach by leaving bd89i operates under its own terms. We are not responsible for third-party policies, and these terms do not extend to those services.
These terms are not just obligations — they also give you concrete actions you can take at any time. You have the right to review your full transaction history directly from your signed-in account area, where every Upay and Bank Transfer record is stored against your wallet. If any detail on your account — name, contact information, or payment method — is incorrect, you can raise a correction request through our support channel and we will process it. You can ask us a question about any clause in these terms at any time; our support team handles policy queries alongside account and payment questions. If you believe we have applied these terms incorrectly to your account, you can formally raise that with us before any external process is considered. We keep a record of all support interactions so that both sides have a clear trail. Your right to close your account and request a final withdrawal remains available at any point, subject to any pending transaction checks.
Open the transaction history section in your signed-in account to see every deposit and withdrawal, including the payment method and timestamp for each entry.
Contact support with the specific detail you need changed. We will verify your identity through the account and update the record once confirmed.
Send your question through the live chat or email route published on the site. Policy queries are handled by the same team that manages account and payment support.
Submit a closure request through support at any time. Any balance in your account wallet will be processed for withdrawal through your registered payment method before the account is closed.
If you have a question about these terms or need to raise something about your account, use the contact routes published on the site. We do not publish response time commitments here, but every query is logged and handled in the order it arrives.
Open the chat widget from any page on the site while signed in. This is the fastest route for account and terms queries.
Send your query to the support email address listed in the Contact section of the site. Include your account username so we can locate your record quickly.
The Help Centre on the site covers common terms and account questions with published answers. Check there first for straightforward policy points before opening a support ticket.
Your account data is held securely and used only for the purposes described in our privacy policy. We do not sell your personal information to third parties, and we do not share it with studios or payment providers beyond what is needed to process your transactions.
We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of the data we hold at any time through support.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser, though some site functions depend on session cookies to work correctly.
Your account is protected by the credentials you set at registration. We will never ask for your password through chat or email. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.
To update the personal data we hold, or to ask us to delete records where permitted by law, contact support with your account username and the specific request. We will confirm receipt and let you know the outcome.
These are the questions we hear most often about how these terms work in practice.
These terms apply to all accounts regardless of where you access the site from, but your eligibility to use the service depends on whether it is permitted under your local law. Check your local regulations before opening an account. We do not make legal determinations on your behalf.
We will notify you through your registered account before any material change takes effect. If you continue using your account after that notice, you are accepting the updated terms. You can always request a copy of the current terms through support or read them on this page.
Yes. Open your transaction history in the signed-in account area and identify the entry in question, then contact support with the transaction reference. We will review the record against our payment logs for Upay and Bank Transfer and respond with our findings.
Contact support through live chat or email and submit a closure request. We will process any balance in your account wallet through your registered payment method before closing the account. Pending transaction checks may apply before the final withdrawal is released.
Raise the issue directly with our support team through live chat or the published email address. Describe the specific clause and the action you believe was applied incorrectly. We log all such queries and aim to resolve them through direct communication before any formal process is needed.
Studios such as Bigtime Gaming, PG Soft, Spadegaming, CQ9, and JDB supply game content under their own licensing terms. These terms cover your account and your use of the lobby. Both sets of terms apply when you play a studio title through your bd89i account.